What are the shipping costs?

Shipping costs depend on your location and the size of your order. For orders over €100,- we offer free shipping within the Netherlands. For orders under €100,- the shipping costs are €5.99.

How can I place an order?

You can easily place an order by adding the desired products to your shopping cart and then following the checkout page. Fill in your details, choose a payment method and confirm your order.

What payment methods do you accept?

We accept the following payment methods:

• iDEAL
• Credit card (Visa, Mastercard)
• Applepay and Googlepay
• PayPal
• Bancontact

Can I change or cancel my order?

Once your order has been placed, we cannot change or cancel it. If you have made a mistake, please contact us as soon as possible so we can help you before your order is shipped.

Can I receive an invoice for my order?

Yes, once your order is completed, you will automatically receive an invoice by email. You can also find the invoice in your customer account on our website.

What are the shipping costs?

Shipping costs depend on the destination and weight of your order. For orders within the Netherlands we offer free shipping on orders over €100.

How long will it take for my order to arrive?

Orders within the Netherlands are usually delivered within 1-3 business days. International orders may take longer, depending on the country of destination.

What should I do if my order has not arrived?

If your order has not arrived within the expected delivery time, please contact our customer service. We will be happy to help you and find the problem.

What is your return policy?

You can return your order within 14 days of receipt, as long as the product is in the same condition as when you received it: unused, unworn, in original packaging and with tags attached. See our Returns Policy for more details.

How can I submit a return request?

To request a return, you can contact us via info@vinumexclusive.nl . You will receive a return label and instructions for returning the product.

When will I receive my refund?

After receiving your return, your refund will be processed within 10 business days. It may take a few days for the amount to appear on your account, depending on your bank.

How can I contact you?

You can reach us by email at info@vinumexclusive.nl . We aim to respond to your questions within 24 hours.